Knowledge Base

How tkg consolidated fragmented global support into a South African outsource operation

Read how tkg helped a global medical devices manufacturer consolidate support across 13 countries into one South African operation, delivering 35% in-house savings.
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In the Know: March, April & May 2026

From industry reports to dinners, golf days, podcasts and more, The Knowledge Group team have continued the year with what we do best - sharing knowledge and insight. Read our highlights here!
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In the Know: 2026 So Far

Supporting clients, hosting events and even launching a podcast series - the start of the year has kept us busy. Take a look at what we have been up to!
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Our 2025: Built on knowledge

2025 was a year of being in the room and in the detail. This is a look back at some of the moments that shaped it.
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We turned five and we're still doing it differently

In 2020, we set out with a straightforward ambition: give businesses a smarter way to buy outsourced services. Take a look at what we've achieved!
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Beyond platforms: the emergence of trust and digital visibility in modern contact centres

Explore the latest evolution impacting the customer experience landscape with the rise of the trust layer and digital visibility feeding AI.
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Reflections on Contact Centre Expo 2025

From AI agents to business intelligence and strengthening partnerships, explore buyers' technology priorities from Contact Centre Expo 2025!
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How tkg’s managed services enabled a smooth outsourcing transition

Explore how our managed services offering supported a European bank to unlock a successful, new outsourcing partnership.
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How tkg powered better customer service through smart tech sourcing

Discover how we supported one of the world’s fastest growing global travel brands to upgrade their failing contact platform and transform their customer experience.
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The UK BPO Briefing Series 2025: Insights from a year of change

Dive into our insights and takeaways from the 2025 BPO Briefing series!
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How our on-demand procurement services advanced D,E&I at a global law firm

See how we helped one of the largest law firm’s strengthen its DE&I management and strategy.
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How are outsourcers supporting your digital transformation?

See how organisations use outsourcers for digital support, while keeping strategic control firmly in-house.
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