Knowledge Base

How we supported our client to ensure public sector procurement compliance and secure future contracts

Read how we supported one of the UK’s leading property management firms to ensure compliance with the latest public sector procurement regulations.

Maximising service experience while managing budgetary constraints

Balancing the need to maximise service experience with budgetary constraints - read the key takeaways from our discussion with leaders from the contact centre and BPO industry!

CCW Berlin Insights: Innovation, challenges & future CX

From emerging technologies to evolving industry trends, read our insights from CCW Berlin!

Best practices for managing quality and performance of an outsourcer

This article provides essential guidelines for professionals responsible for managing outsourcing relationships.

Unlocking the true potential of customer experience

Learn how embedding a customer experience strategy drives business success, enhances customer journeys, and fosters long-term growth!

How tkg empowered a telecom leader to achieve a seamless CCaaS transition

Read how tkg helped a telecom leader transition to a next-gen CCaaS solution, manage the procurement process, and secure favourable terms!

How tkg helped our client gain competitive edge through tech transformation

Read how we helped our client gain competitive edge by transforming their technology infrastructure!

How our on-demand procurement services delivered value to a large property management business

Learn about how our on-demand procurement services gave our client additional flexibility and optimised their internal team.

Framing investment in customer experience technologies in today’s economic climate

Read our article about how to navigate complexities surrounding investments in customer experience technologies!

Common outsourcing challenges

Learn more about the common challenges organisations face when looking for and managing an outsourcing supplier!

Understanding broker models in procurement: What customers and suppliers need to know

Spot procurement brokers, understand their impact, and learn tips for navigating transparent, efficient processes.

Call & Contact Centre Expo 2024 – Key Takeaways

Curious about the latest technology priorities and trends? Check out our insights from Call & Contact Centre Expo 2024!

1 2 3 Next »

Knowledge Base

How we supported our client to ensure public sector procurement compliance and secure future contracts

Maximising service experience while managing budgetary constraints

CCW Berlin Insights: Innovation, challenges & future CX

Best practices for managing quality and performance of an outsourcer

Unlocking the true potential of customer experience

How tkg empowered a telecom leader to achieve a seamless CCaaS transition

How tkg helped our client gain competitive edge through tech transformation

How our on-demand procurement services delivered value to a large property management business

Framing investment in customer experience technologies in today’s economic climate

Common outsourcing challenges

Understanding broker models in procurement: What customers and suppliers need to know

Call & Contact Centre Expo 2024 – Key Takeaways

Let’s source better together.

Inform your inbox
with insight.

Knowledge Base

Let’s source better together.

Inform your inboxwith insight.

Inform your inbox
with insight.