Knowledge Base

Framing investment in customer experience technologies in today’s economic climate

Read our article about how to navigate complexities surrounding investments in customer experience technologies!

Common outsourcing challenges

Learn more about the common challenges organisations face when looking for and managing an outsourcing supplier!

Understanding broker models in procurement: What customers and suppliers need to know

Spot procurement brokers, understand their impact, and learn tips for navigating transparent, efficient processes.

Call & Contact Centre Expo 2024 - Key Takeaways

Curious about the latest technology priorities and trends? Check out our insights from Call & Contact Centre Expo 2024!

Our 2024 highlights!

Take a look at some of our highlights from another exciting and busy year with tkg!

Shifting procurement practices with the evolution of technology

Watch tkg’s Spencer Brooks and CCA’s Anne Marie Forsyth discuss the shift in procurement and the growing need for BPOs to deliver value.

It's our fourth birthday!

Take a look at what we have achieved and what is coming up as we celebrate our fourth birthday!

How tkg successfully realigned the partnership between a buyer and their BPO supplier

Read how we supported a large retail brand to improve their partnership with their BPO supplier, with our commercial, operational and financial audit!

Announcing our partnership with Call & Contact Centre Expo

Read about our partnership with Call & Contact Centre Expo and the launch of our CONNECT: Concierge programme!

How tkg and CapeBPO are supporting buyers to outsource to suppliers in the Western Cape

Learn how we're supporting buyers to find suppliers across the Western Cape, in partnership with inward investment agency, CapeBPO.

How we delivered significant cost savings for a global technology company

Learn about how we delivered greater financial control, more operational rigour and significant cost savings for a global technology company!

How we helped a large global brand discover new contact centre suppliers

Read how we supported a large global brand to gain a better understanding of the outsourced call centre supplier landscape and identify new opportunities!

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Knowledge Base

Let’s source better together.

Inform your inboxwith insight.

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