How tkg’s managed services enabled a smooth outsourcing transition

The brief.

A major European bank engaged tkg to design and develop the commercial contracts for a new outsourcing partnership.

Our services.

Within the programme, we enabled our client to:

• Deliver ongoing contract support to protect the bank’s commercial position and maximise value.
• Design and implement a capacity management and cost-to-complete model for accurate operational planning.
• Build a vendor management framework with clear governance, performance measures, and commercial controls.
• Develop a comprehensive Standard Operating Manual covering governance, processes, risk, and reporting.

"tkg’s commercial and operational expertise was instrumental in helping us design and implement a world-class outsourcing model. They provided clarity, structure, and a trusted partnership that enabled us to achieve control and confidence in our supplier operations.”

The result.

We equipped the bank with a scalable outsourcing model, strong governance, and practical tools that now drive consistent value, compliance, and supplier performance. The client has retained tkg and we provide a practical and transparent approach, to support ongoing governance, performance, and operational excellence.