How we supported our customer to outsource their contact centre operation sensitively and effectively


The brief.

We were engaged by our client who was looking to outsource their in-house contact centre operation to a specialist contact centre supplier. They required support to design a service solution and then conduct a market engagement exercise. As we have previous experience in conducting projects of this nature and with our digital procurement platform housing a rich dataset on our marketplace of pre-vetted suppliers, we were able to quickly and efficiently support our client to meet their requirements.

Our services.

Within the programme, we were retained to: 

“The Knowledge Group’s support was fantastic in helping our organisation understand the sourcing process, what capabilities were available in the market and ultimately deliver successful outcomes for our people and business.” 

We achieved the following outcomes for our client:

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