How tkg helped our client gain competitive edge through tech transformation

The brief.

We were engaged to conduct a review of our client's telecommunications (telecoms) and technology services, with a focus on supporting them to secure new customers. Having invested in cloud-based omni-channel contact centre technologies, they were well placed to deliver complex customer experience solutions. However, they also wanted to ensure they could access a more flexible technology cost-base with simpler technology requirements. By introducing a new commercial model, they hoped to strengthen their position in the market, delivering highly tailored, omni-channel solutions, and less complex technologies aligned to their clients’ needs. 

Our services.

Within the programme, we were retained to:

• Help shape the technology strategy to create a differentiated operating model.
• Lead the technology procurement processes, to achieve highly competitive pricing across contact centre, connectivity, and workforce management technology solutions.
• Facilitate discovery sessions and supplier presentations throughout the tender process, enabling each supplier to deliver highly focused propositions and pricing proposals.
• Execute a professional sourcing process, including all elements of the design build and run of the Request For Proposal (RFP) process, including, shaping requirements, writing the RFP, evaluating tender responses, and providing feedback on submissions to our client.
• Support contract negotiations and the onboarding of new suppliers.

“Working with tkg helped us to introduce a fresh approach to our telecoms and technology services, which would ultimately make us more attractive to new clients. We saved significant sums that far outweighed the cost of a professional IT procurement event. We knew our clients benefitted from market-leading, complex technology solutions, however, when attempting to win new business, in a highly competitive marketplace, it was crucial to introduce a price-sensitive commercial proposition within our portfolio.

We are now very confident in our technology capabilities, having the necessary levers in place to tackle the most complex client requirements, and are more confident that we can deliver simplified solutions at highly competitive rates. This is something we would not have been able to achieve without tkg.”