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Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Launch of the first CCA and tkg BPO CEO Forum

The Knowledge Group is delighted to be co-hosting the first CCA and tkg BPO CEO Forum, to discuss the hot...

Announcing our partnership with CCA

The Knowledge Group is pleased to announce our partnership with CCA, aimed at showcasing the strength and capabilities of suppliers...

Celebrating The Knowledge Group’s third birthday!

We have recently celebrated our third birthday – and what an incredible three years it’s been. Keep reading to learn...

Remote and hybrid working: The impact on contact centres

With hybrid working becoming the new norm, many organisations with contact centres have looked to transform their customer support processes...

Key factors to consider before outsourcing offshore

With the need to drive cost savings and efficiencies, many organisations are considering turning to offshore outsourcing as a means...

Consolidation in the BPO sector: An opportunity or a threat?

Suppliers in the Business Process Outsourcing (BPO) sector are facing the ongoing struggle of an increasingly competitive marketplace with the...
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