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Latest articles.

Consolidation in the BPO sector: An opportunity or a threat?

Suppliers in the Business Process Outsourcing (BPO) sector are facing the ongoing struggle of an increasingly competitive marketplace with the...

The impact of an employee-driven market on contact centres

The war for talent is an issue for many leaders across a number of verticals, but with the contact centre...

The choice between single, multi-sourcing and managed service partners

Business process outsourcing (BPO) often provides companies with the opportunity to drive cost savings and enable their in-house team to...
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