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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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News.

Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

How we delivered significant cost savings for a global technology company

Learn about how we delivered greater financial control, more operational rigour and significant cost savings for a global technology company!

How we helped a large global brand discover new contact centre suppliers

Read how we supported a large global brand to gain a better understanding of the outsourced call centre supplier landscape and identify new opportunities!

How we supported our client to achieve a 30% increase in sales

Learn how we supported our client to to achieve a 30% increase in sales through the integration of a secure telecommunications platform!

Across the UK, EU and South Africa; How tkg supported the resourcing of frontline contact centre staff

Learn how we supported our client to access vital contact centre resources during surges in capacity, from our network of suppliers across the UK, EU and South Africa.

What to prioritise for effective customer experience differentiation and investment

In an era of increased market volatility, the need for organisations to prioritise and focus investment on customer experience can be a daunting task. Read our article to learn more about how to stand out and gain competitive edge!

How we supported our customer to outsource their contact centre operation sensitively and effectively

Want to know how tkg supported our customer to outsource their contact centre operation sensitively and effectively? Find out more now.
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