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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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News.

Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Across the UK, EU and South Africa; How tkg supported the resourcing of frontline contact centre staff

Learn how we supported our client to access vital contact centre resources during surges in capacity, from our network of suppliers across the UK, EU and South Africa.

What to prioritise for effective customer experience differentiation and investment

In an era of increased market volatility, the need for organisations to prioritise and focus investment on customer experience can be a daunting task. Read our article to learn more about how to stand out and gain competitive edge!

How we supported our customer to outsource their contact centre operation sensitively and effectively

Want to know how tkg supported our customer to outsource their contact centre operation sensitively and effectively? Find out more now.

Why work with a procurement advisory and consulting firm

As pressures grow on organisations to access better outcomes from their supply chain, business leaders face multiple dilemmas.

The evolution of outsourcing

Since outsourcing emerged during the mid-20th century, there have been a number of shifts in the ways in which it has been approached and how it has benefitted organisations.

Announcing our partnership with the CCMA

The Knowledge Group is delighted to announce our partnership with the CCMA, aimed at supporting buyers in the outsourcing and contact centre industry.
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