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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients' outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints - from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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News.

Read about what's been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Shifting procurement practices with the evolution of technology

Watch tkg’s Spencer Brooks and CCA’s Anne Marie Forsyth discuss the shift in procurement and the growing need for BPOs to deliver value.

It's our fourth birthday!

Take a look at what we have achieved and what is coming up as we celebrate our fourth birthday!

How tkg successfully realigned the partnership between a buyer and their BPO supplier

Read how we supported a large retail brand to improve their partnership with their BPO supplier, with our commercial, operational and financial audit!

Announcing our partnership with Call & Contact Centre Expo

Read about our partnership with Call & Contact Centre Expo and the launch of our CONNECT: Concierge programme!

How tkg and CapeBPO are supporting buyers to outsource to suppliers in the Western Cape

Learn how we're supporting buyers to find suppliers across the Western Cape, in partnership with inward investment agency, CapeBPO.

How we delivered significant cost savings for a global technology company

Learn about how we delivered greater financial control, more operational rigour and significant cost savings for a global technology company!
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