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Latest articles.

Key factors to consider before outsourcing offshore

With the need to drive cost savings and efficiencies, many organisations are considering turning to offshore outsourcing as a means to solve problems.

Remote and hybrid working: The impact on contact centres

With hybrid working becoming the new norm, many organisations with contact centres are rethinking how to run their operations and engage their staff.

Consolidation in the BPO sector: An opportunity or a threat?

The BPO market has become increasingly competitive, partly due to the rise of mergers and acquisitions. What does this mean for those involved?

The impact of an employee-driven market on contact centres

The war for talent is greatly impacting contact centres. Retaining and attracting staff has become harder, and employees' expectations are rising.

The choice between single, multi-sourcing and managed service partners

Outsourcing can drive savings and enable in-house teams to focus on core processes. We'll explore what to consider when choosing a sourcing model.
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