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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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News.

Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Announcing our partnership with the CCMA

The Knowledge Group is delighted to announce our partnership with the CCMA, aimed at supporting buyers in the outsourcing and contact centre industry.

Launch of the first CCA and tkg BPO CEO Forum

The Knowledge Group and CCA are co-hosting our first BPO CEO Forum, to discuss the hot topics impacting the BPO and outsourcing sector.

Announcing our partnership with CCA

The Knowledge Group is pleased to announce our partnership with CCA, aimed at showcasing the strength and capabilities of suppliers within the BPO and outsourcing market.

Celebrating The Knowledge Group’s third birthday!

The team at The Knowledge Group have recently celebrated our third birthday - take a look at all we have achieved during this time.

Remote and hybrid working: The impact on contact centres

With hybrid working becoming the new norm, many organisations with contact centres are rethinking how to run their operations and engage their staff.

Key factors to consider before outsourcing offshore

With the need to drive cost savings and efficiencies, many organisations are considering turning to offshore outsourcing as a means to solve problems.
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