Insights

In an era of increased market volatility, the need for organisations to prioritise and focus investment on customer experience can...

With hybrid working becoming the new norm, many organisations with contact centres have looked to transform their customer support processes...

The war for talent is an issue for many leaders across a number of verticals, but with the contact centre...

Suppliers in the Business Process Outsourcing (BPO) sector are facing the ongoing struggle of an increasingly competitive marketplace with the...

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