Insights

Remote and hybrid working: The impact on contact centres

With hybrid working becoming the new norm, many organisations with contact centres have looked to transform their customer support processes...
Read More

Consolidation in the BPO sector: An opportunity or a threat?

Suppliers in the Business Process Outsourcing (BPO) sector are facing the ongoing struggle of an increasingly competitive marketplace with the...
Read More

The impact of an employee-driven market on contact centres

The war for talent is an issue for many leaders across a number of verticals, but with the contact centre...
Read More
c2a

Let’s source better together.

Talk to an expert
InstagramTwitterFacebookInstagram
Rowan House North 1,
The Professional Quarter,
Shrewsbury Business Park,
Shrewsbury,
United Kingdom,
SY2 6LG

welovetoknow.com

All Rights Reserved. Company No: 12968507 © 2024 The Knowledge Group Services Limited T/A tkg

Designed by Rawww

Inform your inbox
with insight.

Sign up

Your data is safe with us. To find out more about how we will use and store your email data go to our Privacy Policy page