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Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Reflections from CxOutsourcers 2025: From insight to action

From exploring industry trends, to delving into buying behaviour and more, read our top takeaways from this year's CxOutsourcers!

Sourcing certainty in uncertain times

In an era defined by disruption, from geopolitical shifts to AI breakthrough, organisations face a critical dilemma: how to achieve operational efficiency while managing growing external risks. Read our advice now!

Navigating change: Challenges and opportunities in the UK BPO sector

Read our article about the challenges and opportunities BPO leaders are facing in the sector!

How we helped a leading UK retailer optimise their outsourcing partnership

Learn how we supported a leading UK retailer to improve their partnership with their outsourcing supplier!

How we supported our client to ensure public sector procurement compliance and secure future contracts

Read how we supported one of the UK’s leading property management firms to ensure compliance with the latest public sector procurement regulations.

Maximising service experience while managing budgetary constraints

Balancing the need to maximise service experience with budgetary constraints - read the key takeaways from our discussion with leaders from the contact centre and BPO industry!
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