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Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

How tkg powered better customer service through smart tech sourcing

Discover how we supported one of the world’s fastest growing global travel brands to upgrade their failing contact platform and transform their customer experience.

The UK BPO Briefing Series 2025: Insights from a year of change

Dive into our insights and takeaways from the 2025 BPO Briefing series!

How our on-demand procurement services advanced D,E&I at a global law firm

See how we helped one of the largest law firm’s strengthen its DE&I management and strategy.

How are outsourcers supporting your digital transformation?

See how organisations use outsourcers for digital support, while keeping strategic control firmly in-house.

Reflections from CxOutsourcers 2025: From insight to action

From exploring industry trends, to delving into buying behaviour and more, read our top takeaways from this year's CxOutsourcers!

Sourcing certainty in uncertain times

In an era defined by disruption, from geopolitical shifts to AI breakthrough, organisations face a critical dilemma: how to achieve operational efficiency while managing growing external risks. Read our advice now!
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