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Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

How tkg successfully realigned the partnership between a buyer and their BPO supplier

The brief. We were approached by a large retail brand to support with improving their partnership with one of their...

Announcing our partnership with Call & Contact Centre Expo

The Knowledge Group is delighted to announce our partnership with Call & Contact Centre Expo, with the launch of the...

How tkg and CapeBPO are supporting buyers to outsource to suppliers in the Western Cape

Overview. Given our combined expertise and extensive knowledge of the South African outsourcing marketplace, our partnership with inward investment agency,...

How we delivered significant cost savings for a global technology company

The brief. We were engaged by a global technology company who were experiencing challenges with their supplier invoicing reconciliation processes...

How we helped a large global brand discover new contact centre suppliers

The brief. Our client approached us to gain a better understanding of the outsourced call centre supplier landscape. Having outsourced...

How we supported our client to achieve a 30% increase in sales

The brief. We were engaged by a leading telemarketing organisation to conduct a review of their legacy telecommunications (telecom) services....
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