The Knowledge Group is delighted to announce our continued partnership with the CCMA (Call Centre Management Association), aimed at supporting...
The Knowledge Group is delighted to be co-hosting the first CCA and tkg BPO CEO Forum, to discuss the hot...
The Knowledge Group is pleased to announce our partnership with CCA, aimed at showcasing the strength and capabilities of suppliers...
We have recently celebrated our third birthday - and what an incredible three years it's been. Keep reading to learn...
With hybrid working becoming the new norm, many organisations with contact centres have looked to transform their customer support processes...
With the need to drive cost savings and efficiencies, many organisations are considering turning to offshore outsourcing as a means...
