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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients' outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints - from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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Read about what's been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

In the Know: 2026 So Far

Supporting clients, hosting events and even launching a podcast series - the start of the year has kept us busy. Take a look at what we have been up to!

Our 2025: Built on knowledge

2025 was a year of being in the room and in the detail. This is a look back at some of the moments that shaped it.

We turned five and we're still doing it differently

In 2020, we set out with a straightforward ambition: give businesses a smarter way to buy outsourced services. Take a look at what we've achieved!

Beyond platforms: the emergence of trust and digital visibility in modern contact centres

Explore the latest evolution impacting the customer experience landscape with the rise of the trust layer and digital visibility feeding AI.

Reflections on Contact Centre Expo 2025

From AI agents to business intelligence and strengthening partnerships, explore buyers' technology priorities from Contact Centre Expo 2025!

How tkg’s managed services enabled a smooth outsourcing transition

Explore how our managed services offering supported a European bank to unlock a successful, new outsourcing partnership.
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