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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Our innovative solutions to our clients’ outsourcing and customer experience problems.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Company news.

Our approach to tackling every outsourcing need – whether you’re a buyer or supplier.

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Tips & advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

Latest articles.

How we supported our customer to outsource their contact centre operation sensitively and effectively

The brief. We were engaged by our client who was looking to outsource their in-house contact centre operation to a...

Why work with a procurement advisory and consulting firm

As pressures grow on organisations to access better outcomes from their supply chain, business leaders face multiple dilemmas. Whether they...

The evolution of outsourcing

Since outsourcing emerged during the mid-20th century, there have been a number of shifts in the ways in which it...

Announcing our partnership with the CCMA

The Knowledge Group is delighted to announce our continued partnership with the CCMA (Call Centre Management Association), aimed at supporting...

Launch of the first CCA and tkg BPO CEO Forum

The Knowledge Group is delighted to be co-hosting the first CCA and tkg BPO CEO Forum, to discuss the hot...

Announcing our partnership with CCA

The Knowledge Group is pleased to announce our partnership with CCA, aimed at showcasing the strength and capabilities of suppliers...
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