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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Framing investment in customer experience technologies in today’s economic climate

As businesses navigate an increasingly challenging economic climate, securing investment in Customer Experience (CX) technologies has become more complex. Rising...

Common outsourcing challenges

Whether organisations are already outsourcing some or part of their operations or are looking to outsource, there are a series...

Understanding broker models in procurement: What customers and suppliers need to know

In many industries, organisations turn to intermediary firms to help with sourcing and managing suppliers. However, what’s less commonly understood...

Call & Contact Centre Expo 2024 – Key Takeaways

Call and Contact Centre Expo 2024, held in London at the end of November, provided an invaluable platform for industry...

Our 2024 highlights!

As the dust has settled after Christmas and the New Year, at tkg, we’re starting off 2025 on a high...

Shifting procurement practices with the evolution of technology

Over the course of 2024, The Knowledge Group and CCA Global have been uncovering the key topics and challenges facing leaders in...
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