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Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

How we supported our client to achieve a 30% increase in sales

The brief. We were engaged by a leading telemarketing organisation to conduct a review of their legacy telecommunications (telecom) services....

Across the UK, EU and South Africa; How tkg supported the resourcing of frontline contact centre staff

The brief. Given the cost and complexities of attracting and retaining skilled contact centre resources for short term surges in...

What to prioritise for effective customer experience differentiation and investment

In an era of increased market volatility, the need for organisations to prioritise and focus investment on customer experience can...

How we supported our customer to outsource their contact centre operation sensitively and effectively

The brief. We were engaged by our client who was looking to outsource their in-house contact centre operation to a...

Why work with a procurement advisory and consulting firm

As pressures grow on organisations to access better outcomes from their supply chain, business leaders face multiple dilemmas. Whether they...

The evolution of outsourcing

Since outsourcing emerged during the mid-20th century, there have been a number of shifts in the ways in which it...
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