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Insights.

Our expertise and thoughts on the key topics affecting those in the outsourcing and customer experience industries.

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Case studies.

Find out how we solve our clients’ outsourcing and customer experience problems, with our innovative solutions.

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Tips & Advice.

Our helpful hints – from finding the best outsourcing solutions and being a successful outsourcing partner.

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Solutions.

Our approach to tackling every outsourcing need and building lasting partnerships – whether you’re a buyer or supplier.

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News.

Read about what’s been going in with us, including our latest updates and announcements from our team and partnerships.

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FAQs.

Our insightful round-up of the common queries impacting those in outsourcing and customer experience management.

Latest articles.

Best practices for managing quality and performance of an outsourcer

This article provides essential guidelines for professionals responsible for managing outsourcing relationships.

Unlocking the true potential of customer experience

Learn how embedding a customer experience strategy drives business success, enhances customer journeys, and fosters long-term growth!

How tkg empowered a telecom leader to achieve a seamless CCaaS transition

Read how tkg helped a telecom leader transition to a next-gen CCaaS solution, manage the procurement process, and secure favourable terms!

How tkg helped our client gain competitive edge through tech transformation

Read how we helped our client gain competitive edge by transforming their technology infrastructure!

How our on-demand procurement services delivered value to a large property management business

Learn about how our on-demand procurement services gave our client additional flexibility and optimised their internal team.

Framing investment in customer experience technologies in today’s economic climate

Read our article about how to navigate complexities surrounding investments in customer experience technologies!
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