The Knowledge Group is pleased to announce our partnership with CCA, aimed at showcasing the strength and capabilities of suppliers within the BPO and outsourcing market.
At The Knowledge Group, we are proud to support buyers to engage the outsourced market and access the capabilities that contact centre and BPO suppliers have to offer. By working with CCA, we wish to showcase this talent and expertise and demonstrate the strength of the customer experience industry.
As part of our partnership, we will be bringing together leaders across a number of virtual and in-person events to discuss the hot topics impacting the sector and how brands are rising to ongoing sectorial challenges.
Spencer Brooks, Co-Founder, tkg said, “At The Knowledge Group, we bridge the gap between buyers and suppliers, helping maximise the value for all parties. We are delighted to be working with CCA on a set of events that allow the supplier side of the market to have a “voice at the table”. We will use the insights we gain to inform our buyers and support them in selecting the best service provider for their requirements.”
CCA CEO Anne Marie Forsyth commented, “We know service environments are becoming more and more complex. Sourcing the right skills, technology, and support to deliver for customers is an ongoing challenge. Working in a more informed and mature approach to partnerships is critical for many organisations to achieve success. We are delighted to be working with tkg to drive effective change and ultimately improve standards overall.”
If you'd like to find out more about how this could support your organisation, please get in touch with us today.