Celebrating The Knowledge Group’s third birthday!


We have recently celebrated our third birthday – and what an incredible three years it’s been. Keep reading to learn more about what we’ve achieved during this time!


How it all started

In 2020, in the depths of the pandemic, our founders Spencer Brooks and David Rumble had a vision to create a business that allowed buyers to engage the outsourced market with as little friction as possible, maximising value for everyone and removing the inflated costs of brokers. Joel Walker joining us in 2021 allowed us to professionalise the procurement process of outsourcing, bringing his wealth of experience to the tkg club.

Three years on and a what a journey it’s been

We are proud of all that we have managed to achieve during this time – some of our highlights include:

One of our founders, Spencer Brooks, said:

“Our clients and their feedback is the real proof point of our success. Their trust in trying something new rather than the sticking with the status quo, is what makes the journey worthwhile.”

What’s next for The Knowledge Group?

We are thrilled to be expanding further to support more markets, more clients, and ignite more disruption. We will continue to support our customers and partners to drive forward their customer experience, with access to industry expertise and talent from our supplier marketplace.

We would like to thank our team, clients and partners, including Maistro, CCMA (Call Centre Management Association), CCA Global, BPESA, CapeBPO, CIPS, Modern Insurance Magazine, and everyone else who has helped us along our journey and continue to support us on our path to bringing transparency to the market.

To the future and to outsourcing better.

If you’re interested in finding out how we could support you with outsourcing, get in touch with us today.

Talk to us directly.


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